Shipping, exchanges, returns, and discount policy in Mexico

How much does shipping cost?

 

At Saigu Cosmetics, shipping is free in Mexico for all orders over $1,299 MXN

 

We ship throughout Mexico with rates calculated based on the delivery area.

• Mexico City and the State of Mexico: standard rate of $99 MXN.
• Main cities and metropolitan areas: standard rate of $130 MXN.
  This rate applies to Guanajuato, Guerrero, Hidalgo, Jalisco, Morelos, Nuevo León, Puebla, Querétaro, and Veracruz.
• Rest of the country: standard rate of $150 MXN.
  This rate applies to Aguascalientes, Baja California, Baja California Sur, Campeche, Chiapas, Chihuahua, Coahuila, Colima, Durango, Michoacán, Nayarit, Oaxaca, Quintana Roo, San Luis Potosí, Sinaloa, Sonora, Tabasco, Tamaulipas, Tlaxcala, Yucatán, and Zacatecas.

Some areas of the country may be considered extended areas or have special logistics conditions. In those cases, the final shipping cost will be calculated automatically at checkout.

 

When will I receive my order?

Once your order leaves our warehouse, it will take between 1 - 5 business days to arrive depending on the delivery area:

• Mexico City and the State of Mexico: estimated delivery in 1 to 2 business days.
• Main cities and metropolitan areas: estimated delivery in 3 to 5 business days.
  This timeframe applies to Guanajuato, Guerrero, Hidalgo, Jalisco, Morelos, Nuevo León, Puebla, Querétaro, and Veracruz.
• Rest of the country: estimated delivery in 3 to 5 business days.
  This timeframe applies to Aguascalientes, Baja California, Baja California Sur, Campeche, Chiapas, Chihuahua, Coahuila, Colima, Durango, Michoacán, Nayarit, Oaxaca, Quintana Roo, San Luis Potosí, Sinaloa, Sonora, Tabasco, Tamaulipas, Tlaxcala, Yucatán, and Zacatecas.

On holidays or special dates like Christmas, Black Friday, or launches, we can’t guarantee delivery within the specified timeframes due to the high shipping volume.

We also can’t guarantee these timeframes in situations such as strikes and nationwide stoppages. We kindly ask for a little patience.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery time is counted from when the order leaves our warehouse until it arrives at the requested address. Once your order ships, you’ll receive a shipping confirmation email.

 

Can I change my shipping address after placing an order?

If the order has already been processed and shipped, we won’t be able to make changes. It’s important to review the delivery address before completing your purchase.

If a promotion or discount code wasn’t applied correctly during checkout, it won’t be possible to modify the order afterward either. In this case, the order will need to be canceled and a new one placed, applying the promotion or code correctly.

If you want to change the delivery address and your order has already shipped, don’t worry. The carrier will contact you to sort it out.

If you have any questions, write to us at info@saigucosmetics.com and we’ll do everything we can to help.

Unfortunately, during periods with a high volume of requests like Black Friday, we can’t guarantee we’ll be able to handle these types of changes.

 

How can I track my order? 

As soon as your order is dispatched from our warehouse, you’ll receive a confirmation email with a link so you can track it online and always know where your order is.

 

Can I exchange or return a product? 

For hygiene reasons, we only accept exchanges or returns for products that are damaged, defective, or incorrect within 7 calendar days after delivery.

Products must be sealed, unused, and in their original packaging. If the error is attributable to Saigu, we will cover the cost of the return.

We do not accept returns due to a change of mind or personal preference.

 

I received my order in bad condition—what should I do?

If you received your order with any broken product, contact us at info@saigucosmetics.com with your order number and attach a photo or video where the issue can be clearly seen, and we’ll give you a solution.

In cases where compensation applies, it will be provided by issuing a discount coupon for the corresponding amount, which you can use on a future purchase.

 

I haven’t received my order—what do I do?

If the estimated delivery timeframe has passed, email us at info@saigucosmetics.com with your order number and we’ll help.